Support Services Unit (SSU)

A036 Moore Hall
Telephone: (310) 206-2459
FAX: (310) 206-6293

The Support Services Unit provides full administrative/building maintenance support to the Graduate School of Education and Information Studies. We are responsible for the day-to-day operation, repair and maintenance of buildings that house GSE&IS. Our range of services include the following:

• Mail, fax, photocopy, office supplies, UPS, keys, facilities maintenance/repairs, telephones, telecommunications, and GSE&IS campus courier.

Support Services Contacts:

Services and Forms

All forms can be downloaded and must be submitted in person to Support Service

• Mail Delivery: Two Deliveries daily, 10:30am and 3:00pm
• Fax and Photocopy Service: 24 hour turnaround time
• Office Supplies: Office Max usually takes 24hours. All other suppliers can take 1 to 2 days if submitted before 3pm and are in stock.
• UPS Services: Last pick up is at 4pm
  All UPS forms and packaging can be picked up in Support Services. Street address and phone # are required for all recipients.
• Keys: A $20.00 deposit is required for anyone who is not career staff or faculty.
  If you are required to leave a deposit your deposit will be refunded when you return your key(s).
  All keys must be turned in to either Michael Hall in Human Recourses or to Support Services NO LATER THAN the last day of your assignment.
  • KEY REQUEST PROCEDURE:
    A Key Request Form is required in order to process all key requests.  Forms are available in our office at A036 Moore Hall Basement.  A supervisor’s signature is required on the form, or the supervisor can send a letter or e-mail approving your key request to Karen Teruya.
    
    
  • DEPOSIT FEES:
    Room and Building Keys:  $20.00
    File Cabinet & Mailbox Keys:  $10.00
    All deposits are fully refundable upon return of keys
    
    
  • REPLACEMENT OF LOST KEYS:
    The same procedure applies for replacement of lost keys. All full-time faculty and career staff replacement keys are $25.00.  All part-time, students, lectures, visiting scholars, etc. will have to pay an additional $20.00 deposit for each lost key. Initial deposits for lost keys are forfeited.
    
    
  • PAYMENTS:
    Cash or Checks (payable to UC Regents)
• Bldg Maintenance: Please report all service requests to SSU as soon as it happens. This includes any “common use” copy machines, telephones, bathroom malfunction etc.
• Telephones:
• Telecommunications:  All arrangements can be made through Karen Teruya or directly through CTS (University Communication Technology Services) for your needs.

Common Good Policy and Services

The common good budget provides fundamental support upon which faculty are able to rely to fulfill their mission of teaching, research, and community service. The common good was created to provide:

• access for faculty to resources to enhance the instructional component of the GSE&IS mission
• assistance to faculty with the purchase of certain equipment, supplies, and services at the best prices. (Buying decisions are made by experienced staff in the Support Services Unit and, as needed, with the consultation of ETU personnel and other faculty. University purchasing guidelines are strictly followed.)
• assistance to faculty with expenses associated with university administrative functions that support teaching and service and are a part of the "cost of faculty doing business" at UCLA and are not provided by other fund sources (i.e., grants, gifts, self-supporting programs, or revenue generating accounts)

Common good is available to faculty while they maintain a regular appointment in GSE&IS and does not apply at time of transfer, leave, or retirement.

What are the goods & services that are provided under common good?

• Office supplies (those considered routine and kept in stock)
• Telephone line & instrument charges for a faculty member's one office only
• Office furniture (desk, task chair, file cabinet, bookcase, and guest chair) is provided from available inventory maintained in the Support Services Unit. Requests for furniture to meet special needs will be addressed on a case-by-case basis. Where appropriate, cost-sharing will be considered.
• Photocopying:
  • Instructional copying provided through Divisional Administrative Assistants or IS Department Assistant in support of teaching
  • Up to 12,000 copies per fiscal year (see Addendum to Common Good Policy - dated Dec 2000)
• Mailing (campus and U.S. mail), mail handling, limited messenger delivery & receiving. Frequent use of special mail or messenger/delivery services will be considered exceptional and faculty will be asked for a recharge ID.
• Regular handling of incoming FAX documents and outgoing FAX's.
• Moving of furniture when associated with the Dean's decisions related to space planning
• Minor repairs and refreshed paint, if necessary, will be completed at the time of a move that is made as a result of a Dean's decision related to space planning
• Moving of basic office furniture (a bookshelf, a filing cabinet, a desk)
• Off-campus storage for a period of two years. After two years, materials will be handled as follows:
  • faculty will be asked for a recharge ID, such as an FRA account or extramural funds, to pay for additional storage time
  • at owner's request, materials will be given to the owner for disposal or storage elsewhere
  • at owner's request, materials will be destroyed or discarded directly from the storage facility.

Please note that all of the above items, when done in support of an extramurally funded project or a self-supporting program, must be charged to the project. It is UCLA policy and practice that equipment and other items acquired with extramural funds become the property of UCLA.

LECTURERS: All instruction-related expenses are covered by the common good account. Additional funds may be allocated at the Department Chair's discretion.

Please let me know if you have any questions about the use and management of the common good budget.